Customer Success Management
at Personio

Personio’s Customer Success Management team consults and guides you in a proactive and strategic partnership based on your individual needs and situation. Your personal Customer Success Manager provides a unique and customized service from day one of your HR-journey with us: Accompanying you from implementation, to growth over to long-term success with Personio – in German, English and Spanish.

Our hollistic approach

Asset 1

Strategy vs. Support

Our CSMs provide strategic advice to their customers. They support you in digitising your HR processes by questioning the status quo and offering Best Practices, drawn from their long-term HR experience.

Asset 2

Proactive vs. Reactive

Our CSMs are specialised to proactively guide customers towards reaching the jointly agreed project milestones through structured and efficient collaboration. 

Asset 3

Personalised vs. Standardised

Our CSMs see themselves as an extension of your team and tailor their advice and solutions diligently to meet the individual needs and requirements of your company.

Our Customer-Centric Services

Implementation
Individual implementation, Kick-Off-Meeting, Best Practice Sharing

Strategic cooperation
Milestone planning, Feature Updates, Roadmap Updates

Ongoing optimisation
Account Reviews, Workshops (On-demand), Annual Reviews

Personio Partner
Personio_Heroes_HR_Header_x2

A reliable and experienced partner

With Personio’s Customer Success Manager, you get a coach, project manager, strategic HR consultant and product specialist at your side who focuses on improving and digitising your HR processes and helping you achieve lasting success with Personio.

The profile of your Customer Success Manager

  • Several years of experience in digitising HR and people processes
  • Best Practices and expertise from implementation projects
  • Consulting and guiding large customers  (up to 2.000 employees)
  • Personio product expert
  • Proactive and solution-oriented
CSM_Profile

We are rapidly expanding and our team keeps growing so we have started working with Personio at a perfect time. We are very happy with the implementation process, which has been fast and easy. I would like to highlight the customer success service. We have felt guided at every stage by our “super” Customer Success Manager.

María Angeles, People and Culture Manager - BigBuy

The different scenarios in our numerous sub-companies were first analyzed in individual video conferences. Our Customer Success Manager was always on our side with suggestions for solutions to optimize the system, so that we were always able to find a good solution together.

Evelyn Lenz, Head of HR - Delabo Group

Meer dan 5000
tevreden klanten

To ensure that Personio offers you the greatest possible added value, we exchange with our clients every day. This is what they say about working with us and our HR software.